info@fyffesabbeyleix.ie

(057) 873 1272 >> for personal shopping advice

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Free postage on all items above €70, except school books. All posted items will be track and trace through An Post.

Refund policy

In-Store Returns and Exchange Policy

In the event that your goods purchased in-store are unsuitable, we are happy to exchange them for another item or a credit note, if returned to us within 7 days of purchase. We ALSO WILL GIVE A FULL REFUND for goods purchased in store IF REQUIRED. There is no exchange on Sale items. This policy does not affect your statutory rights.

Refunds and Exchanges Online

We are happy to offer a refund, if the item is unsuitable and returned within 14 days from when you receive your order. The product you return must be in new, unused, and unworn condition with tags attached and in original packaging. It is our policy to return goods to the purchaser if an item is returned and smells of smoke, body odour, perfume / aftershave, cooking / food or is stained with makeup. We cannot issue a refund / exchange in such instances. Likewise if any item has been washed in any way or damaged, we will not process a refund / exchange.

All dispatched orders will include a packing note outlining your purchase details and a returns form. Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge if relevant. Postage costs will not be refunded. It is the responsibility of the customer to return the item to us using a registered delivery or courier service. We will not accept any responsibility for items which are lost in the post.

Once we receive your return, we will process within 3 days and you should expect to see the refund in your account within 12 working days from receipt of the email. However, some banks may take longer. If you have not received this money into your account after 12 working days please contact us at info@fyffesabbeyleix.ie

We are happy to exchange a product for the same product but in a different size, if available, pending the product being returned is in new, unused and unworn condition with tags attached and in original packaging. If a different product is requested then a new order must be completed on the website by the user.

All returns should be returned to:

The Returns Department
FYFFES
ABBEYLEIX
CO LAOIS
Ireland
R32 CF66

Online purchases returned to store:

If you wish to return your item purchased online to the store, we can offer a credit note or exchange on the shop floor. Should you wish to receive a refund, it will be processed according to our online purchase returns policy above.

Payment Security

Our payment partner is Shopify Payments powered by Stripe. We use the highest level of security and encryption methods available to process your payments. We never store your card information. This means that your payment details are as secure as they possibly can be when you make a payment with us. We also strictly adhere to best practices of data protection and PCI compliance.

Complaints

We aim to ensure that our customers are completely satisfied with their purchase and service given by our customer service team. However if for any reason you are unhappy, please email us at info@ ( EMAIL TO BE DECIDED) and we will aim to resolve the matter immediately.

Complaints about defects or about incomplete or incorrect deliveries must be in writing, within 10 days from date of invoice.

Compensation

Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The colour of the products displayed in the online shop may deviate from the actual product colour.

Updates

We may make changes to these Terms of Use (and to any such additional rules) from time to time; we may notify you of such changes by any reasonable means, including by posting the revised version of these Terms of Use on the Site. We will not necessarily bring changes or updates to your attention so please revisit this page periodically to ensure you are aware of any changes when you visit the Site. If the changes or updates affect the purchase of products or merchandise through the Site we may at our discretion bring them to your attention by a message posted on the landing page of this Site. You can determine when we last changed these Terms of Use by referring to the “Last Updated” legend below. Your access to or use of the Site following changes to these Terms of Use will constitute your acceptance of those changes.

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